Data Deletion Policy

1. Overview

At Kineiro (operated by Kineiro LLC), we respect your right to control your personal data. This Data Deletion Policy explains how you can request the deletion of your personal information from our systems, what data will be deleted, what data may be retained, and the timeframe for deletion.

This policy complies with applicable data protection regulations including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other privacy laws that grant you the “right to be forgotten” or “right to deletion.”

2. Your Right to Data Deletion

You have the right to request deletion of your personal data when:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent on which the processing is based (and there is no other legal ground)
• You object to the processing and there are no overriding legitimate grounds
• Your data has been unlawfully processed
• Deletion is required to comply with a legal obligation
• You simply no longer wish to use our services

3. What Data Will Be Deleted

When you request data deletion, we will permanently remove the following information from our active systems:

3.1 Account Information

• Name, email address, and contact details
• Profile information and preferences
• Account credentials and authentication tokens
• Brand voice settings and customizations

3.2 Content Data

• Scheduled and draft posts
• Uploaded images, videos, and media files
• Content templates and saved captions
• Platform-assisted content history
• Content calendar and scheduling information

3.3 Analytics and Usage Data

• Social media performance metrics linked to your account
• Engagement statistics and reports
• User activity logs and interaction history
• Dashboard customizations and saved views

3.4 Communication Records

• Support ticket history and communications
• Email correspondence (subject to retention requirements)
• In-app messages and notifications

3.5 Social Media Connections

• OAuth tokens and social media account connections
• Authorized access permissions
• Connected platform credentials

4. What Data May Be Retained

In certain circumstances, we may retain some information even after a deletion request, as required or permitted by law:

4.1 Legal and Compliance Requirements

• Financial Records: Transaction history, invoices, and payment records must be retained for 7 years for tax and accounting compliance
• Legal Holds: Data subject to litigation, investigation, or legal proceedings
• Regulatory Compliance: Data required by financial, tax, or other regulatory authorities

4.2 Aggregated Data

• Anonymized and aggregated analytics that cannot be linked back to you
• Statistical data used for service improvement and research
• De-identified data used for platform improvement

4.3 Security and Fraud Prevention

• Records necessary to detect, prevent, or investigate security incidents
• Fraud prevention data and abuse detection logs
• IP addresses used for security purposes (retained for 12 months)

4.4 Backup Systems

• Data in backup systems will be deleted according to our backup retention schedule (typically within 90 days)
• Active backups are overwritten on a rolling basis

4.5 Third-Party Published Content

• Content already published to social media platforms remains on those platforms
• You must separately delete content from third-party social media accounts
• We will disconnect all integrations but cannot remove content from external platforms

5. How to Request Data Deletion

You can request deletion of your data through multiple methods:

5.1 Self-Service Account Deletion

5.2 Email Request

Send an email to [email protected] with the subject line “Data Deletion Request” and include:

• Your full name
• Email address associated with your account
• Account username (if applicable)
• Brief reason for deletion (optional but helpful)
• Any specific data categories you want deleted (if requesting partial deletion)

5.3 Support Ticket

Submit a support ticket through our help center or in-app support system with “Data Deletion Request” as the ticket type.

5.4 Third-Party App Data Deletion

If you connected to Kineiro through a third-party app (like Facebook or Google):

• You can also request deletion through the third-party platform's data management tools
• Facebook users: Navigate to Settings → Apps and Websites → Kineiro → Remove
• We will process deletion requests received through these channels as well

6. Identity Verification

To protect your privacy and prevent unauthorized deletion, we must verify your identity before processing deletion requests:

6.1 Verification Methods

• Account Login: Self-service deletion requires password authentication
• Email Verification: Confirmation link sent to your registered email
• Security Questions: Answer account security questions
• Additional Verification: For high-value accounts, we may request additional proof of identity

6.2 Authorized Representatives

If you are making a request on behalf of someone else, you must provide:

• Written authorization from the account holder
• Proof of your identity
• Proof of the account holder's identity
• Legal documentation (for deceased persons or legal guardianship)

7. Deletion Timeline and Process

7.1 Immediate Actions

Upon receiving a verified deletion request, we immediately:

• Disable your account and prevent login access
• Stop all scheduled posts and automated actions
• Revoke all social media access tokens and connections
• Cancel any active subscriptions
• Flag your data for deletion in our systems

7.2 Complete Deletion Timeline

7.3 Deletion Confirmation

Once deletion is complete, we will send you a final confirmation email to the address you provided in your deletion request. This email confirms:

• The date your deletion request was processed
• What data was deleted
• Any data retained for legal compliance (with reasons and retention period)
• Information about backup deletion timeline

8. Partial Deletion and Data Export

8.1 Selective Data Deletion

You may request deletion of specific types of data while keeping your account active:

• Delete specific social media connections
• Remove uploaded content and media
• Clear analytics and performance history
• Delete support ticket history

Contact our support team to discuss selective deletion options.

8.2 Export Before Deletion

Before deleting your account, you may want to export your data. You can:

• Download your content, posts, and media through Settings → Data Export
• Export analytics reports in CSV or PDF format
• Save your content templates and brand voice settings
• Request a complete data package by emailing [email protected]

Important: Export your data before submitting a deletion request, as data cannot be recovered after deletion is complete.

9. Consequences of Data Deletion

Before requesting deletion, please understand the following consequences:

9.1 Immediate Effects

• You will lose access to your Kineiro account permanently
• All scheduled posts will be cancelled and not published
• Analytics and performance data will be unavailable
• Team members will lose access to shared content and resources
• Active subscriptions will be cancelled (no refund for unused time)

9.2 Irreversibility

Data deletion is permanent and cannot be undone. You cannot recover:

• Your account or any account information
• Content, posts, or media you created
• Analytics history and performance reports
• Brand voice settings and customizations
• Any data associated with your account

9.3 Creating a New Account

After deletion, you may create a new Kineiro account, but:

• You will start with a fresh account (no data carried over)
• Previous subscription history will not apply
• You may be eligible for the free trial if available for new users
• Your email address will be available for reuse after deletion is complete

10. Special Circumstances

10.1 Team and Enterprise Accounts

For team or enterprise accounts:

• Team members can request deletion of their individual user data
• Account owners must request deletion of the entire organization account
• Shared content may be retained if other team members have ownership rights
• Contact your account administrator or our enterprise support team

10.2 Deceased Users

Family members or legal representatives may request deletion of a deceased user's account by providing:

• Death certificate or equivalent legal documentation
• Proof of relationship or legal authority
• Valid identification

Contact us at [email protected] for assistance.

10.3 Legal Holds and Investigations

We may delay or deny deletion requests if:

• Data is subject to legal hold or active investigation
• Required by law enforcement or court order
• Necessary to establish, exercise, or defend legal claims
• Needed to detect, prevent, or investigate security incidents or fraud

We will notify you if your request is delayed or denied.

11. Appeals and Complaints

11.1 If Your Request Is Denied

If we deny your deletion request (in whole or in part), we will:

• Explain the reason for denial
• Cite the legal basis for retaining data
• Inform you of your right to appeal
• Provide information about filing complaints with authorities

11.2 Appeals Process

To appeal a denial, email [email protected] with “Deletion Appeal” in the subject line and include:

• Original request reference number
• Reason you believe the denial is incorrect
• Any additional supporting information

We will review appeals within 30 days.

11.3 Regulatory Complaints

You have the right to lodge a complaint with your local data protection authority:

• EU/EEA: Contact your national Data Protection Authority
• UK: Information Commissioner's Office (ICO)
• California: California Attorney General's Office

12. Questions and Support

If you have questions about data deletion or need assistance with the process, our privacy team is here to help: