Privacy Policy

1. Introduction

Welcome to Kineiro (“we,” “our,” or “us”), a product of Kineiro LLC. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media automation platform and services.

By accessing or using Kineiro, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, password, company name, billing information, and payment details
• Profile Information: Profile picture, bio, brand voice preferences, and content templates
• Social Media Account Access: OAuth tokens and authentication credentials for connected social media platforms (we never store your social media passwords)
• Content Data: Posts, images, videos, captions, hashtags, and other content you create or schedule through our platform
• Communications: Messages, support tickets, feedback, and correspondence with our team

2.2 Information Automatically Collected

• Usage Data: Information about how you interact with our services, including features used, pages visited, and actions taken
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Analytics Data: Engagement metrics, performance statistics, and audience insights from connected social media accounts
• Cookies and Tracking: Data collected through cookies, pixels, and similar tracking technologies

2.3 Information from Third Parties

• Social Media Platforms: Public profile information, follower counts, engagement metrics, and analytics data from Facebook, Instagram, X, LinkedIn, TikTok, YouTube, and other connected platforms
• Payment Processors: Transaction confirmations and billing information from our payment partners
• Business Partners: Information from referral partners or integration services you authorize

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Provide, operate, and maintain our social media automation platform
• Schedule and publish content to your connected social media accounts
• Provide intelligent content suggestions and optimizations
• Deliver analytics, insights, and performance reports
• Enable collaboration features for team members

3.2 Improvement and Development

• Improve and optimize our services, features, and user experience
• Improve and enhance our platform algorithms
• Develop new features and functionality
• Conduct research and analysis on usage patterns

3.3 Communication

• Send service updates, technical notices, and security alerts
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Notify you about account activity and scheduled posts

3.4 Security and Compliance

• Detect, prevent, and address fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms of service
• Protect the rights, property, and safety of Kineiro, our users, and others

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Social Media Platforms

We share content and data with social media platforms (Facebook, Instagram, X, LinkedIn, TikTok, YouTube, etc.) as necessary to publish your scheduled posts and retrieve analytics data on your behalf.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Email and communication platforms
• Analytics and monitoring tools
• Customer support software

4.3 Business Transfers

If Kineiro is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Complying with legal processes (subpoenas, court orders)
• Enforcing our terms of service and other agreements
• Protecting our rights, property, or safety
• Investigating fraud or security issues

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.6 Data Sharing Restrictions

We maintain strict limitations on data sharing to protect your privacy:

• Customer data is not shared with 3rd parties for promotional or marketing purposes
• No External Data Transfers: We do not transfer or share your consumer data with any external organizations under any circumstances, including with your consent. Your data remains within our secure systems and is not sold, rented, or otherwise transferred to third parties for their use
• Mobile opt-in and consent data are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy explicitly excludes mobile opt-in data

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit using 256-bit SSL/TLS encryption and at rest using AES-256 encryption
• Authentication: OAuth 2.0 authentication for social media connections (we never store passwords)
• Access Controls: Role-based access controls and the principle of least privilege
• Monitoring: 24/7 security monitoring and incident response procedures
• Compliance: SOC 2 Type II certification and GDPR compliance
• Additional Security: Two-factor authentication (2FA) and IP whitelisting options

While we use commercially reasonable efforts to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Data: Retained while your account is active and for 90 days after account deletion
• Content and Analytics: Retained for the duration of your subscription and up to 1 year after for backup purposes
• Billing Information: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 3 years for quality assurance and legal compliance
• Usage Logs: Retained for 12 months for security and analytics purposes

You may request deletion of your data at any time through our data deletion process (see Section 8).

7. International Data Transfers

Kineiro operates globally and may transfer your information to countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by the European Commission
• Binding corporate rules and data processing agreements

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a portable, machine-readable format

8.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information (right to be forgotten)

8.3 Restriction and Objection

• Restrict or object to the processing of your information
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

8.4 How to Exercise Your Rights

To exercise any of these rights, please:

• Visit your account settings to manage your information
• Contact us at [email protected]
• Submit a request through our data deletion page

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve our services. Types of cookies we use:

9.1 Essential Cookies

Required for the website to function properly (authentication, security, session management)

9.2 Analytics Cookies

Help us understand how visitors interact with our platform (Google Analytics, Mixpanel)

9.3 Functional Cookies

Remember your preferences and settings (language, theme, dashboard layout)

9.4 Marketing Cookies

Track visitors across websites for advertising and retargeting purposes (with your consent)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality.

10. Children's Privacy

Kineiro is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 16, please contact us at [email protected].

11. Third-Party Links and Services

Our platform may contain links to third-party websites and services (including social media platforms). This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of any third-party services before providing your information.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at [email protected] or call us at the number provided on our website.

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data in compliance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Improving our services, security, and fraud prevention
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with laws and regulations

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date at the top of this policy
• Sending an email notification for significant changes
• Displaying a prominent notice on our platform

Your continued use of Kineiro after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

16. Data Processing Agreement

For enterprise customers requiring a Data Processing Agreement (DPA) or Business Associate Agreement (BAA), please contact our sales team at [email protected].

17. SMS and Messaging Terms and Conditions

By providing your phone number and agreeing to receive text messages, you consent to receive SMS communications from Kineiro LLC.

17.1 Message Content and Purpose

Text messages from Kineiro LLC (sent from +1 307 216 2034) may include:

• Account alerts and notifications
• Service updates and announcements
• Customer care and support communications
• Promotional offers (with your consent)

You may receive account alerts, service updates, and promotional offers via SMS.

17.2 Consent and Opt-Out

• Consent: Consent is not a condition of purchase. You may use our services without opting in to SMS communications
• Message Frequency: Message frequency varies based on your account activity and preferences
• Rates: Message and data rates may apply as determined by your mobile carrier
• Unsubscribe: Reply STOP to unsubscribe from text messages at any time
• Help: Reply HELP for assistance or contact us at+1 307 216 2034 or [email protected]

17.3 Privacy Protection

Mobile opt-in information is never shared with third parties for any purpose. Your phone number and SMS consent preferences are protected under the data sharing restrictions outlined in Section 4.6 of this Privacy Policy.

17.4 Contact Information for SMS Questions

If you have any questions or concerns about this Privacy Policy, SMS messaging, or your data, please contact us using any of the following methods: